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*** Terms and Conditions
Definition
- Provider, https://vietnamevisacorp.com is an e-commercial or non-government website.
- Client is an individual or company who conducts payment of the Sales Order/ Booking.
- Terms and Conditions is an agreement between The Client and The Provider that contains a set of regulations governing the rights, obligations, and responsibilities of The Client and The Provider, as well as the term for using the Provider’s services.
- Services are all types of services, functions, responsibilities offered by the Provider to the Client, the conditions of which are stated in this Terms and Conditions.
- Provider’s Account is an Account established by The Provider for payment/register process at Provider website, provided in Sales Order/Booking.
- Sales Order/Booking is a list of services, functions, and/or responsibilities that have been requested by The Client to be executed by The Provider, including “Addendum”, “Invoice” or “Quotation.”
- Government shall refer to any institutions that have governmental authority or quasi-governmental authority, including its organs, be it at national or local level.
Acceptance of terms
- Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or services on the Website and leave immediately.
- You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
- You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
- You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
- You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Modification
- https://vietnamevisacorp.com reserves the right to change any part of this agreement without notice, and your access to the site will be considered acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
- We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
Account, passwords, and security
The Client hereby indemnifies https://vietnamevisacorp.com from any responsibility upon any loss or damages arising from misuse of the Client account caused by the Client’s negligence while using the account and password made by and loaned to and/or transferred by https://vietnamevisacorp.com.
Proceduce
https://vietnamevisacorp.com will try our best to provide you with accurate information and ensure that you obtain the visa for your trip for the date required in a timely manner. Nevertheless, you should remember that all requirements to obtain the visa (documentation, fees, time frames, etc.) are calculated based on general criteria and can vary according to information provided by you such as current or previous nationality, residence, gender, age, profession, recent travel, religion, etc. Also be aware that the issuing authority may change general country requirements or require additional specific information from you without prior notification. https://vietnamevisacorp.com will try to inform you as soon as practicable of such changes.
Submission of documentation
On our website, you can review the requirements that must be met in order to complete your visa. To
ensure that you know the status of your visa at all times, you will be sent an email confirming the
processing time of your documents when we receive your payment.
https://vietnamevisacorp.com will only process the visa(s) indicated in your request; it assumes no responsibility
for other visas required for your trip that have not been requested or which relate to stops on your trip.
By submitting one or more requests to process one or more visas to https://vietnamevisacorp.com, you accept these Terms.
After receiving your request(s) at https://vietnamevisacorp.com, we'll send an email with the particular terms of
the required visa to the e-mail address provided by you (type of visa, destination, time frame, etc).
Your requests will be verified upon receipt of your documentation, and https://vietnamevisacorp.com will then begin
the visa application process(s).
Obtaining the visa
When https://vietnamevisacorp.com sends you a visa approval letter, it is important that you confirm that all of the
visas you need for your travel have been obtained, that visas for each country you intend to visit are
valid for the dates of arrival and departure from the country/region of your visit as well as for the
reason and nature of your visit (tourism, business, etc.). You must notify https://vietnamevisacorp.com immediately
by email if you identify any discrepancy in your documentation.
The issue of a visa depends exclusively on the issuing authority, and immigration officials in each
country have the final decision to admit entry into the country or region, even when all of the stipulated
requirements have been met. https://vietnamevisacorp.com does not guarantee that the issuing authority will issue
the visa in a timely manner and within the specified time frame; therefore, https://vietnamevisacorp.com fees will
be collected for the completion of procedures required for this issue. Non-refundable fares or
reservations must not be purchased until all visas have been obtained.
Delivery
Documents will be sent via email as usual, but in some cases, you will be required to send us hard copies
of documents to submit to the Vietnam Immigration Department for review. You will send the required documents
to our office. A delivery charge will be your responsibility. All third-party delivery companies are subject
to the conditions set by these individual companies. https://vietnamevisacorp.com accepts no liability for losses or
delays incurred when using third-party delivery companies.
An extra fee will be charged if we do not have enough time to process your visa in the normal processing
time. To ensure that the document arrives at our offices on time, you must select quick delivery.
Additional services
https://vietnamevisacorp.com may offer to provide additional services in some jurisdictions e.g. Fast-track
Service at the airport, Emergency Document Service, Car pick-up service, ESim service. If so, the
description and relevant terms for those additional services are available on the Website via the
Service Directory and are incorporated into these terms.
Fees
An email with the title "Application #ID: Your booking is confirmed - Payment Successful (Payment gate) – [Name of applicant]" will show that we already received your payment. We will send you an email with the subject "Application #ID: Your booking is confirmed - Payment Remind (Payment gate) - [Name of applicant]" if your payment is failed and instructs you to try again using a different payment method. Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you. You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.
The fees for https://vietnamevisacorp.com services shall be those specified on the website. Other charges and fees charged by an issuing authority or any courier or delivery service, all of which must be paid by you.
Once https://vietnamevisacorp.com submits a travel document request to an issuing authority on your behalf, admin & government fees are non-refundable.
Please check all your information on the online application form before submitting it. An extra fee will be charged if you want to change any information related to your visa application form online.
Consular fees/Admin & Government fee and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the order is completed. When possible, https://vietnamevisacorp.com will try to inform the client of said changes. We reserve the right to choose the best service available given the time limits that the client has specified.
All fees paid to an issuing authority by https://vietnamevisacorp.com on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, https://vietnamevisacorp.com will, at your request, make an additional attempt to secure the travel document. Additional https://vietnamevisacorp.com service fees will not be assessed in this situation but you will be required to pay any additional fees assessed by the issuing authority.
Orders which are not submitted via the online order process may be charged an additional administrative fee if so specified on the Website. https://vietnamevisacorp.com reserves the right to retain passports and documents until full payment is received. Depending on how many business days are available to order the service, the cost of the https://vietnamevisacorp.com service may change. Holidays and consulate closings are not included.
Where an VIETNAM Electronic Visa has been requested, the fee paid to vietnamevisacorp.com includes processing of the EVISA visa only and does not include any appeals or additional services. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you. After our system sends the "Processing Notification" to your registered email address, if you decide to cancel your application or change any information for any reason, there won’t be a refund granted, and the service will proceed automatically.
Once the application has been submitted to the appropriate government agency full fees will apply.
Warnings / Disclaimers
The issuing authority will make the final determination as to the type of visa or
passport, how quickly it will be issued and for what duration it will be issued.
Prior to approval, the issuing authority may ask for additional documentation.
The issuing authority may reject any visa, passport, or other travel document applicatio
for any reason and may not provide a reason to https://vietnamevisacorp.com for the rejection. Since
https://vietnamevisacorp.com does not issue visas or passports and cannot make any guarantee or
assurances that any issuing authority will issue any document nor can https://vietnamevisacorp.com
guarantee the time required for an issuing authority to grant or reject an application.
Issuing authorities may choose to grant a different type of travel document than that which
the applicant has requested which may impact the purpose, validity, or number of entries.
Tickets or reservations that are non-refundable should not be made until all necessary travel
documents for your trip have been obtained. https://vietnamevisacorp.com, in addition to the issuing authorities, reserve the right to prioritize processing according
to the travel dates you provide. https://vietnamevisacorp.com service fees are assessed for taking reasonable actions to
foster the issuance of a requested travel document.
https://vietnamevisacorp.com shall not be held responsible for nor accept any liability for the actions of
any consulate, embassy, or passport office in delaying or not issuing such applications for any
reason whatsoever, nor shall https://vietnamevisacorp.com be held responsible for expense and/or delay arising
from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely
completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense
or cost incurred by the client due to these delays or non-issuances shall not be the responsibility
of, nor shall any charges be levied upon, https://vietnamevisacorp.com.
https://vietnamevisacorp.com provides visa and passport information in good faith on the express understanding
that the said information is the interpretation of any or all information provided by respective
embassies, consulates, or passport offices at any or all times, and https://vietnamevisacorp.com shall not accept
responsibility or liability whatsoever for any errors and/or omissions in the information.
https://vietnamevisacorp.com will endeavor, wherever possible, to process the client's visa, passport, and/or
document based on the instructions given and application forms submitted, although it is the client's
express responsibility to ensure that the validity of the said visa/passport/document obtained includes
and covers the periods of time in which the client plans to enter and leave the country or countries
that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
When https://vietnamevisacorp.com returns your result, it is your responsibility to verify that all the visas you
require for your trip have been obtained, that the visas for each country you intend to visit are
valid for the entry and exit dates of your visit, that your personal details are reflected accurately,
and that your passport is valid for at least six months beyond the completion of your trip.
Please note that even when a visa is issued, a traveler may be denied entry since in each country
the local immigration officials make the final entry decision. All travelers are advised by
https://vietnamevisacorp.com to obtain a visa in advance and not to try to do so "on arrival."
Should a passport, document, or other item be lost, misplaced, damaged, delayed, or destroyed,
https://vietnamevisacorp.com shall only be liable if it is at fault, and its liability shall be limited to
the basic replacement cost of that item. https://vietnamevisacorp.com is not responsible for items misplaced,
damaged, delayed, or destroyed by a delivery service or issuing authority. Passport covers and all
documents such as original bank statements, educational and birth certificates, etc not requested for
submission per https://vietnamevisacorp.com instruction should be retained by the applicant. https://vietnamevisacorp.com
accepts no responsibility for the loss or damage of such documents. https://vietnamevisacorp.com accepts no
liability for travelers electing to obtain on-arrival visas. To the maximum extent permitted by law,
https://vietnamevisacorp.com excludes or limits any direct, indirect, or consequential loss and all statutory or
implied conditions and warranties, including, without limitation, lost profits or travel or holiday
costs or any loss arising from information obtained from the Website. Subject to the other provisions
of this clause, our maximum liability for loss caused to you whether under contract, tort, or otherwise,
shall be limited to the lesser of the fees actually paid by you to https://vietnamevisacorp.com.
Nothing in this agreement excludes or limits our liability for: (a) death or personal injury caused
by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it
would be illegal for us to exclude or attempt to exclude our liability.
Feedback
You have from 7 to 14 calendar days from the date of delivery of the services (or if not delivered, from the date of order) to inform https://vietnamevisacorp.com of any feedback related to https://vietnamevisacorp.com services. Once the relevant deadline has passed, any feedback shall expire.
General
These terms and conditions and any document expressly referred to in them constitute the entire agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangements, understandings, or agreements between us relating to the subject matter of any contract. If any provision of these Terms does not comply with any law, then the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, then it must be treated as severable from the rest of the Terms. Where https://vietnamevisacorp.com is unable to carry out any obligation under the contract due to any circumstance, matter, or thing beyond its reasonable control (“force majeure”), https://vietnamevisacorp.com shall be excused from such obligations to the extent of such prevention, restriction, or interference so caused. https://vietnamevisacorp.com may subcontract all or part of its obligations or assign all or part of its rights under this contract. This agreement does not create any right enforceable by a person who is not a party to it, except for any lawful successor or assignee. Any dispute arising under this agreement shall be governed by Vietnamese Law, and both parties agree to submit to the exclusive jurisdiction of the courts of Vietnam.
Privacy Policy
-
Purpose for collection and processing
When you provide us with personal information to complete a transaction, place an order, deliver a product or return a product, we understand that you consent to our collecting it and using it for your specific reasons only that body. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your consent or provide you with an opportunity to say no. Provision of personal information to The One Digi Corp is voluntary. Please note, however, that a refusal to provide personal information may limit our ability to provide the requested services. Personal information is collected directly from the applicant or an authorized representative on behalf of the applicant. -
Scope
This Privacy Notice applies to the provision of additional services that are provided by The One Digi Corp. It is not mandatory to provide your personal data for the “Services”, however, without providing the required personal data, we may not be able to deliver these services. -
How long your data is held for?
Your personal data is deleted from The One Digi Corp’s systems after successful service delivery. Only your name and contact details, as well as the passport number, are retained for the purposes of the appointment scheduling, tracking the progress of your order, and returning your documents to you. This personal data is destroyed (30) thirty days after services rendered to you are completed, or as agreed to by the Vietnamese Government. If you use a self-service workstation in our application center, the data on this workstation is deleted after every session. If you contact us with follow-up questions or a complaint, we may retain your contact information, application reference number for the time it takes to resolve your matter. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). -
Who do we share your information with?
We share your personal information with the Vietnamese Government as an authorised service provider. This information includes the personal information supplied by you to support your order. We will not share your personal information to third parties without your consent. This consent may be explicit, such as when you give consent verbally, written, or on-line, or implied, such as when you enter into a contract with us to deliver an optional additional service. We only use partners that have satisfactory data protection measures in place and that have been approved by the Vietnamese Government. We will only disclose personal information when requested by a public authority and only if that request is supported by a court order and with the permission of the Vietnamese Government. We may also share information concerning your interactions with us to the Vietnamese Government in connection with a complaint, request, data access request, or as requested by the Vietnamese Government. -
Who to contact for privacy concerns?
We understand that you may have questions about this Privacy Notice or our privacy practices. Please feel free to contact us in one of the following ways: Email: sales@vietnamevisacorp.com The One Digi Corp Office: No. 40 - 42, Thien Phuoc St Ward 9, Tan Binh Dist, HCMC, Vietnam -
Accessing or updating your Personal Information
You have the right to access and ask for a copy of the information The One Digi Corp holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data.
*** Cancellation & Refund Policy
* Visa On Arrival (VOA)
Processing time
Tourist Visa:
+ Normal case: 7-10 working days+ Urgent case: 3-5 working days
Business Visa
+ Normal case: 7-12 working daysThe processing time depends on the type of visa, nationality and type of processing that you applied for your Vietnam visa ( process visa in normal case, urgent case, emergency case).
When we receive your payment, we will send you a confirmation via Email. This Email will inform you of a payment confirmation and a "Processing Notification".
A "Processing Notification" will show that the visa application will be processed on [date]. We will send you a result on [date] at [time].
The processing time is dependent on business hours, which are 8:00 AM to 16:00 PM (GMT+7) Monday to Friday (excluding lunch time from 11:00 AM to 13:30 PM) and is also subject to Vietnam National Public Holidays.
Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
o For normal cases (7-10 or 7-12 working day): If we receive your payment and all required information before [11:00 am] of the working day, your processing time will be counted immediately, and your Visa On Arrival will be ready by the end of the 10th (for Tourist visa) or 12th working day (for business visa) at the latest. Otherwise, it will be counted on the next working day.
o For urgent cases, the time receiving your visa will be confirmed case by case.
The issuing authority may reject any visa, passport, or other travel document application for any reasons and may not provide a reason to https://vietnamevisacorp.com for the rejection. We have no responsibility for any delays, cancellations, financial, and other losses due to denial or delay in processing.
Prior to approval, the issuing authority may ask for additional documentations, and we will inform you by Email to prepare a full set of required documents. Since we do not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any documents nor can we guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity, or number of entries. Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Fee
Service fee :
This fee is charged by us to submit your application, help you get your visa approval letter on time, and support you 24/7 about the visa procedure.An email with the title " Application #ID: Confirm Visa for Vietnam Successful (gate OnePay) – [Name of applicant]" will show that we already received your payment. We will send you an email with the subject "Application #ID: Visa for Vietnam Remind (gate OnePay) - [Name of applicant]" " if your payment is failed and instructs you to try again using a different payment method. Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa.
If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.
Stamping fee :
The stamping fee is charged by the Vietnam Immigration Department. At the airport, you must pay this charge in USD to have your passport stamped with a visaThe stamping fee varies depending on your visa type (single or multiple entry).
In any case, the stamping fee is not refundable.
Cancellation and Refund
The issuing authority may reject any visa, passport or other travel document application for any reason
and may not provide a reason to https://vietnamevisacorp.com for the rejection. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee
and other such charges incurred by your bank or financial institution(s) throughout the refund process.
If for any reason you decide to cancel your application before paying the Service Fee, you may do so
without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel or change any information on your application before
we begin processing the service, you may do so without incurring any fees or penalties.
If so, before our "Processing Notification" is issued to your registered email address,
you must send an official cancellation request with your Application ID to our email
sales@vietnamevisacorp.com. A complete refund will be provided in this situation.
After our system sends the "Processing Notification" to your registered email address, if you
decide to cancel your application or change any information for any reason, there won’t be a
refund granted, and the service will proceed automatically.
An extra fee will be charged for the correction.
A "Processing Notification" will show that the visa application will be processed on dd/mm/yyyy. We will
send you a result on dd/mm/yyyy at a specific time.
Once your Visa Approval Letter has been issued by the Vietnam Immigration Department and has been
sent to your registered email address, there will be no refunds allowed.
Documents will be sent via email as usual, but in some cases, you will be required to send us hard
copies or original documents to submit to the Vietnam Immigration Department for review. You will
send these required documents to our office. A delivery charge will be your responsibility. All
third-party delivery companies are subject to the conditions set by these individual companies.
vietnamevisacorp.com accepts no liability for losses or delays incurred when using third-party delivery companies.
You will be charged an additional fee to expedite the process, or your visa will be canceled if the
authorities do not have enough time to process it. We will send you a list of required documents via
email. Please send us a full set of the needed documents on time. There will be no refunds allowed and
vietnamevisacorp.com accepts no liability for any problems brought on by late document submissions.
Please get in touch with us right away through email at sales@vietnamevisacorp.com or through our hotline
at +84.987.309.313 if for any reason you are unable to get your Visa Approval Letter by the due date
as indicated by us via the "Processing Notification." No refund is given if you don’t do that.
Technical problems, incorrect email addresses, or information submitted by applicants without notifying
us in advance will not be held liable for any loss or delay.
vietnamevisacorp.com shall not be held responsible for nor accept any liability for the actions of any consulate,
embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor
shall https://vietnamevisacorp.com be held responsible for expense and/or delay arising from or in connection with:
(a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c)
inaccurate or incomplete supporting documentation.
It is strongly advised that you double-check your details to make sure that all of the following
information is accurate. There will be no cancellation and no refund in this case. You will be
charged in full for any mistakes on your part.
Tickets or reservations that are non-refundable should not be made until all necessary travel
documents for your trip have been obtained.
Admin & Government fee is non-refundable for any reason.
In the event that https://vietnamevisacorp.com made a mistake while submitting your approval letter and you notify
us at least seven working days before the date of your arrival, we will obtain a new approval letter
for you using the same information from your initial application without charging you any additional fees.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day,
National Independence Day, etc.), the refund will be processed the next business day. However,
depending on how your bank or financial institution operates, it can take you 7 to 10 working days
to get your money. Regardless of the payment method you used, any fees your bank or financial
institution imposes in connection with the return will be applied to your account. The fees our
bank or financial institution charges for the return are the responsibility of https://vietnamevisacorp.com
* Electronic Visa (E-VISA)
Processing time
+ Normal case: 3 working days
+ Urgent case: 2 working days
+ Emergency case: 1 working day
+ Super Emergency case: 2 hours
The processing time depends on the type of visa, nationality and type of processing that you applied for your
Vietnam Evisa ( process visa in normal case, urgent case, emergency case, super emergency case).
A "Processing Notification" will show that the Evisa application will be processed on dd/mm/yyyy. We will
send you a result on dd/mm/yyyy at [a specific time].
The processing time is dependent on business hours, which are 8:00 AM to 16:00 PM
(GMT+7) Monday to Friday (excluding lunch time from 11:00 AM to 13:30 PM) and is
also subject to Vietnam National Public Holidays.
Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time
of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
o For 3 working day processing: If we receive your payment and required information before 11:00 am of a working
day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 7th
working day at the latest. Otherwise, it will be counted on the next working day.
o For 2 working day processing: If we receive your payment and required information before 09:00 am of a working day,
your processing time will be counted immediately, and your e-visa will be ready by the end of the 3rd working
day at the latest. Otherwise, it will be counted on the next working day.
o For urgent and Emergency cases, the time when your e-visa is ready will be confirmed case by case.
The issuing authority may reject any visa, passport, or other travel document application for any
reasons and may not provide a reason to https://vietnamevisacorp.com for the rejection. We have no responsibility
for any delays, cancellations, financial, and other losses due to denial or delay in processing.
Prior to approval, the issuing authority may ask for additional documentations, and we will inform you
by Email to prepare a full set of required documents. Since we do not issue visas or passports and cannot
make any guarantee or assurances that any issuing authority will issue any documents nor can we guarantee
the time required for an issuing authority to grant or reject an application. Issuing authorities may
choose to grant a different type of travel document than that which the applicant has requested which may
impact the purpose, validity, or number of entries. Tickets or reservations that are non-refundable
should not be made until all necessary travel documents for your trip have been obtained.
Fee
By submitting your e-visa application to https://vietnamevisacorp.com, you consent to paying all fees associated with this kind of service, including the service fee and admin & Government fee.
This fee is charged by us to submit your application, help you get your visa approval letter on time, and support you 24/7 about the visa procedure.
An email with the title " Application #ID: Confirm Visa for Vietnam Successful (gate OnePay) – [Name of applicant]" will show that we already received your payment.
We will send you an email with the subject "Application #ID: Visa for Vietnam Remind (gate OnePay) - [Name of applicant]" " if your payment is failed and instructs you to try again using a different payment method.
Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa.
If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.
Where a VIETNAM Electronic Visa has been requested, the fee paid to https://vietnamevisacorp.com includes processing of the E-VISA visa only and does not include any appeals or additional services.
cancellation.evisa_fee_request
Cancellation and Refund
The issuing authority may reject any visa, passport or other travel document application for any reason
and may not provide a reason to https://vietnamevisacorp.com for the rejection. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee
and other such charges incurred by your bank or financial institution(s) throughout the refund process.
If for any reason you decide to cancel your application before paying the Service Fee, you may do so
without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel or change any information on your application before
we begin processing the service, you may do so without incurring any fees or penalties.
If so, before our "Processing Notification" is issued to your registered email address,
you must send an official cancellation request with your Application ID to our email
sales@vietnamevisacorp.com. A complete refund will be provided in this situation.
After our system sends the "Processing Notification" to your registered email address, if you
decide to cancel your application or change any information for any reason, there won’t be a
refund granted, and the service will proceed automatically.
An extra fee will be charged for the correction.
A "Processing Notification" will show that the visa application will be processed on dd/mm/yyyy. We will
send you a result on dd/mm/yyyy at a specific time.
Once your Visa Approval Letter has been issued by the Vietnam Immigration Department and has been
sent to your registered email address, there will be no refunds allowed.
Documents will be sent via email as usual, but in some cases, you will be required to send us hard
copies or original documents to submit to the Vietnam Immigration Department for review. You will
send these required documents to our office. A delivery charge will be your responsibility. All
third-party delivery companies are subject to the conditions set by these individual companies.
vietnamevisacorp.com accepts no liability for losses or delays incurred when using third-party delivery companies.
You will be charged an additional fee to expedite the process, or your visa will be canceled if the
authorities do not have enough time to process it. We will send you a list of required documents via
email. Please send us a full set of the needed documents on time. There will be no refunds allowed and
vietnamevisacorp.com accepts no liability for any problems brought on by late document submissions.
Please get in touch with us right away through email at sales@vietnamevisacorp.com or through our hotline
at +84.987.309.313 if for any reason you are unable to get your Visa Approval Letter by the due date
as indicated by us via the "Processing Notification." No refund is given if you don’t do that.
Technical problems, incorrect email addresses, or information submitted by applicants without notifying
us in advance will not be held liable for any loss or delay.
vietnamevisacorp.com shall not be held responsible for nor accept any liability for the actions of any consulate,
embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor
shall https://vietnamevisacorp.com be held responsible for expense and/or delay arising from or in connection with:
(a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c)
inaccurate or incomplete supporting documentation.
It is strongly advised that you double-check your details to make sure that all of the following
information is accurate. There will be no cancellation and no refund in this case. You will be
charged in full for any mistakes on your part.
Tickets or reservations that are non-refundable should not be made until all necessary travel
documents for your trip have been obtained.
Admin & Government fee is non-refundable for any reason.
In the event that https://vietnamevisacorp.com made a mistake while submitting your approval letter and you notify
us at least seven working days before the date of your arrival, we will obtain a new approval letter
for you using the same information from your initial application without charging you any additional fees.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day,
National Independence Day, etc.), the refund will be processed the next business day. However,
depending on how your bank or financial institution operates, it can take you 7 to 10 working days
to get your money. Regardless of the payment method you used, any fees your bank or financial
institution imposes in connection with the return will be applied to your account. The fees our
bank or financial institution charges for the return are the responsibility of https://vietnamevisacorp.com
* Airport Service
Our airport service includes: Airport Fast track service (Arrival Fast track and Departure Fast track), Car pick-up/Drop off service, Esim.
Procedure
You can choose our Airport service on your Visa application form online or applying separate on
the LINK or sending us your request via Email sales@vietnamevisacorp.com
We will arrange our staff to assist you on time. After receiving your payment, we will send you a
confirmation and construction via Email. You just need to follow our guide.
Fee
The car pick-up/drop off fee includes transportation from the airport to the city center. Outside
locations will incur an additional price. If your location is outside the city center, we will let you
know if there is a charge.
The fast-track service fee is exclusive of the visa stamping fee.
The stamping fee charged by the Vietnam Immigration Department. For any reason, this money is non-refundable.
Cancellation and Refund
If for any reason you decide to cancel your application before paying the Service Fee, you may do
so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel on your application you must send an official request with
your Application ID to our Email sales@vietnamevisacorp.com
+ At least 24 working hours prior to your registered landing time; a full refund of your service
fee will be arranged without any charge and penalty
+ Within 24 working hours prior to the registered landing time, we do not accept any cancellation
requests for any reason. No fine is assessed in this situation, and no refund is provided.
If your flight schedule changes or is delayed due to outside factors like weather-related events
or courier delays, you must contact us right away by calling our hotline at +84.987.309.313 or
sending an email to sales@vietnamevisacorp.com so that we can adjust our services accordingly.
If you do not contact us after such conditions, which causes the failure of our service delivery,
there will be no penalties and no refunds.
If you are unable to use the service(s) on your arrival date for whatever
reason, please get in touch with us right away through email at sales@vietnamevisacorp.com
or through our hotline at +84.987.309.313 and follow our instructions.
Within 02 hours of your landing time, if you do not contact us or do not follow our hotline’s
instructions, no refund will be provided.
If you are unable to use the service(s) due to our error in any of the following
two situations, we will refund your service fee in full.
• Even when you call us at our hotlines +84.987.309.313 or Email us at
sales@vietnamevisacorp.com and follow our instructions, you are unable to locate our
representative(s) at the airport of arrival.
• If, after calling our hotline +84.987.309.313 or sending us an Email to
sales@vietnamevisacorp.com within two hours of your landing, you are unable to locate our
representative(s) at the arrival airport, you receive no response or help from us.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day,
National Independence Day, etc.), the refund will be processed the next business day. However,
depending on how your bank or financial institution operates, it can take you 7 to 10 working days
to get your money. Regardless of the payment method you used, any fees your bank or financial
institution imposes in connection with the return will be applied to your account. The fees our
bank or financial institution charges for the return are the responsibility of https://vietnamevisacorp.com
* Consular Services
For affirming our considerable role and importance towards protecting customer’s rights and benefits, along with the potential and sustainable development of our The One Digi Corporation, we agreed and developed the following criteria:
- All of your receipts, documents, and individual information will be certainly confidential.
- Kindly provide us full and precise documents to ensure receiving the result on time once agreed.
- The State Agencies may refuse any documents/application for subjective reasons or due to the shortage/incorrect provision of the customer’s documents. In this case, admin & government fees are non-refundable, we will only refund our service fees.
- For Online Payment, please precisely take photos of the confirmation of your successful payment and send it to our support team via email sales@vietnamevisacorp.com, in order to avoid errors from the Internet.
- Your application results will be sent to you on time as agreed. Some exceptions may take longer processing time than expected, depending on the State Agencies.
- Once you are required to supplement additional information or documents by the State Agencies, please provide correct and timely information so as not to affect the processing time of your application.
- In case there is any unexpected error from our company, we will re-do the application for you without any other costs.
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